"eGovLIVE provides interesting, informative and helpful topics for everyone from administrative assistants to board members. The location and accommodations....perfect! The opportunity to meet, learn from and connect with folks from across the country....priceless. Thank you!"
 

– Mary Stevens
Executive 
Assistant, Littleton Public Schools, CO


 

Support
No matter how good the technology is, it's useless without the necessary training and support. Our implementation, training and support specialists are second to none and are here to ensure your success. In fact, our entire support staff is directly employed by Emerald Data Solutions, they live in the United States and really answer the phone!

Need help? Call 800-407-0141 and just press #1 - seven days a week, 24 hours a day. You can also visit our "Frequently Asked Questions" Web page or use your BoardDocs ID and log in to this site to see the support documents reserved for our subscribers.
2014.01.27: BoardDocs Update - BoardDocs Help

BoardDocs user documentation was previously delivered in PDF documents, and while these documents have always provided comprehensive instructions on how to make effective use of the many powerful features provided by BoardDocs, information could become quickly outdated as new features were introduced or as existing features were enhanced. To address this issue, we recently moved our documentation to a searchable online format, accessible from the BoardDocs website, to ensure that our subscribers could receive the most accurate and up-to-date instructions on how best to maximize their use of BoardDocs.

What is included in the update?

We are pleased to announce that you may now access on-line help from directly within BoardDocs! With this latest enhancement, you will now have access to the following features:

  • Instructions that are specific to your assigned role and service type
  • Easy topic navigation
  • Searchable content
  • The ability to rate help articles and provide feedback 
  • Linked topics
  • The ability to initiate a support question directly from within a help article that you are reading

How to access The BoardDocs Help System

From your BoardDocs Instance:

  1. Login to your BoardDocs. 
  2. Click the drop-down arrow next to your name to reveal several links. 
  3. Click BoardDocs Help.

     

Clicking on this BoardDocs Help link will take you to information relating to your assigned role and service type.

From BoardDocs.com

  1. Login to BoardDocs.
    If you have chosen the option to always take you to your BoardDocs instance each time you log in, simply open a new browser tab/window and go to www.boarddocs.com.
  2. Hover over SUPPORT.
  3. From the list click User Guides.
  4. Choose your BoardDocs Service Type.
  5. Click the link beneath the appropriate Role.